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.: Managed Server Program
Monthly
Service Plan Packages
| Description |
BEST |
BETTER |
GOOD |
Server Only |
| Monthly fee (includes
all below) |
$900 |
$600 |
$300 |
$150 |
| Monthly included paid
hours* |
15 |
10 |
5 |
3 |
| After-hours / weekend
support |
Yes |
Yes |
Yes |
No |
| Assigned Customer Account Manager |
Yes |
Yes |
Yes |
No |
| Assigned network
engineer |
Yes |
Yes |
Yes |
No |
| Minimum on-site visit |
None |
1
hour |
1
hour |
1 hour |
| Travel charges |
None |
None |
None |
Yes |
| Real time work
statements and account management |
Yes |
Yes |
Yes |
Yes |
| Preventive server
software updates, fixes, service packs, emergency
technical bulletins |
Yes |
Yes |
Yes |
Yes |
| Microsoft Certified
staff |
Yes |
Yes |
Yes |
Yes |
| Additional service hourly rate (over monthly
included) |
$70/hr |
$75/hr |
$75/hr |
$80/hr |
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* Monthly
Service prepaid hours include an estimated 3 hours monthly
of daily server monitoring
(approx 6 minutes per day). This includes server monitoring
and server software updates/service packs.
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